QUALITY POLICY
- SJTCL is committed to good professional practices and compliance to applicable regulations to ensure the quality of operations in its testing.
- SJTCL shall implement management system as per ISO/IEC 17025:2017 as applicable, to generate technically valid data and results.
- SJTCL shall ensure that all personnel involved in the quality of operations familiarize with the policies and procedures of the management system and implement the same in their work.
- SJTCL is committed to produce reliable and error free test results.
- SJTCL shall ensure customer satisfaction by maintaining independence, impartiality and integrity in its operations, and improving its management system continuously.
QUALITY OBJECTIVES
- Providing reliable testing services, accurately and timely, to the satisfaction and requirements of customers.
- Commitment to ensure the impartiality, confidentiality, competence and consistence operation of the laboratory activities.
- To ensure confidentiality of customer information.
- Continual improvement and up gradation of services and laboratory facilities in accordance with changing customer requirements.
- Improving customer satisfaction feedback index.
- Increasing resource generation..
To meet the above objectives, the laboratory follow the management system appropriately for the scope of their activities and meeting the requirements of NABL criteria of accreditation and ISO/IEC: 17025:2017 – “General requirements for the competence of testing and calibration laboratories”, and are provided with necessary resources.
The laboratory is committed to follow good professional practices and provide highest possible standard of services to the customers at all times, and continually improve the effectiveness of the management system.
All personnel concerned with the testing activities of the laboratories shall familiarize themselves with the content of the Laboratory Quality Manual and comply with its policies and procedures laid down in the Laboratory Quality Manual and associated documentation, at all times.